Personal Data Processing Policy


Effective Date: 17 July 2026
Last Updated: 22 July 2026

1. Introduction
La Vida Verde ("Company", "we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, submit an inquiry, request our services, communicate with us, or otherwise interact with our business.
We process personal data in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our website, you acknowledge that you have read this Privacy Policy.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
  • Full name
  • Company name
  • Email address
  • Telephone number
  • Project details and requirements
  • Delivery or billing information (where applicable)
  • Payment-related information required to process transactions
  • Communications exchanged with us via email, telephone, WhatsApp, website forms or other channels
  • Website usage information, including IP address, browser type, operating system, pages visited, device information, cookies and analytics data
  • Any other information voluntarily provided by you
We only collect personal data that is necessary for legitimate business purposes.
3. How We Use Your Personal Data
Your personal data may be processed for the following purposes:
  • Responding to enquiries
  • Preparing quotations and proposals
  • Providing products and services
  • Managing customer relationships
  • Processing orders and payments
  • Delivering products
  • Providing customer support
  • Improving our website and services
  • Conducting website analytics
  • Sending service-related communications
  • Sending marketing communications where permitted by law or with your consent
  • Complying with legal and regulatory obligations
  • Protecting our legal rights and legitimate business interests
We will only process personal data where there is a lawful basis to do so.
4. Marketing Communications
Where permitted under applicable law, we may send information regarding our products, services, projects, promotions and company updates.
You may withdraw your consent or opt out of marketing communications at any time by contacting us at:
info@lavidaverde.ae
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
5. Sharing of Personal Data
We do not sell, rent or trade your personal data.
Where necessary, we may disclose personal information to:
  • Payment service providers
  • Delivery and logistics providers
  • IT infrastructure and cloud service providers
  • Website hosting providers
  • Professional advisers
  • Contractors assisting in providing our services
  • Government authorities, regulators or law enforcement agencies where required by law
All third parties receiving personal data are expected to implement appropriate security measures and process personal data only for authorized purposes.
6. International Data Transfers
Some of our service providers may process or store personal data outside the United Arab Emirates.
Where international transfers occur, we implement appropriate safeguards and reasonable security measures in accordance with applicable UAE data protection legislation.
7. Data Retention
We retain personal data only for as long as necessary to:
  • provide our services;
  • fulfil contractual obligations;
  • comply with legal, tax and regulatory requirements;
  • resolve disputes;
  • enforce our legal rights.
When personal data is no longer required, it will be securely deleted or anonymised where appropriate.
8. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against:
  • unauthorized access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.
Access to personal data is restricted to authorized personnel who require such access to perform their duties.
Although we apply commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Cookies and Analytics
Our website uses cookies and similar technologies to:
  • improve website functionality;
  • remember user preferences;
  • analyse website traffic;
  • understand how visitors interact with our website;
  • improve our products and services.
Where applicable, we may use analytics technologies to measure website performance and improve user experience.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
10. Your Rights
Subject to applicable law, you may have the right to:
  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data where legally permissible;
  • request restriction of processing;
  • object to certain types of processing where applicable;
  • withdraw consent where processing is based on consent;
  • request information regarding how your personal data is processed.
To exercise any of these rights, please contact:
info@lavidaverde.ae
We may request reasonable verification of your identity before responding to your request.
11. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.
12. Confidentiality of Project Information
La Vida Verde respects the confidentiality of its clients and business partners.
Information relating to customer projects, designs, quotations, commercial discussions and specifications is treated as confidential and is only used for the purposes of providing our products and services unless disclosure is required by law.
13. Photography of Completed Projects
Photographs of completed installations may be used in our portfolio, website or marketing materials unless otherwise agreed in writing with the client.
Where photographs contain information capable of identifying an individual, appropriate consent will be obtained where required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or our services.
The updated version will always be published on this page together with the revised "Last Updated" date.
15. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.
La Vida Verde
Email: info@lavidaverde.ae
Address: Dubai, United Arab Emirates